At **Voma Care**, we respect your privacy and are committed to protecting the personal information you provide while using our website and purchasing our products.
This Privacy Policy explains what information we collect, how we use it, how we protect it and the choices available to you.
## 1. Information We Collect
When you visit our website, create an account, place an order or contact us, we may collect information such as:
* Full name
* Email address
* Mobile phone number
* Billing and shipping address
* PIN code and city/state information
* Order and purchase details
* Payment-related information
* Customer service communications
* Information you voluntarily provide to us
We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited and website usage information.
## 2. How We Use Your Information
We may use the information collected to:
* Process and fulfil your orders
* Arrange delivery of purchased products
* Process payments and transactions
* Send order confirmations and shipping updates
* Provide customer support
* Respond to your questions and requests
* Manage refunds, replacements and eligible complaints
* Improve our website, products and services
* Prevent fraudulent or unauthorised transactions
* Maintain website security
* Comply with applicable legal and regulatory requirements
Where permitted by applicable law and based on your preferences, we may also use your contact information to send promotional or marketing communications.
## 3. Payment Information
Payments made through our website may be processed by third-party payment gateways or payment service providers.
Voma Care generally does not directly store complete card details such as your full credit/debit card number, CVV or banking credentials.
Payment information is handled by the applicable payment service provider according to its own privacy and security practices.
## 4. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers when required to operate our business, including:
* Payment processors
* Courier and logistics companies
* Website and hosting service providers
* Shopify and related technology providers
* Customer support or communication service providers
* Analytics and marketing service providers, where applicable
* Government authorities or legal entities where required by law
Only information reasonably necessary for the relevant service or legal requirement will be shared.
## 5. Shopify
Our online store is powered by **Shopify**, which provides the e-commerce platform used to operate our website.
Shopify may process information relating to your use of our store, orders, transactions and other website activities in accordance with its applicable privacy practices.
## 6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage and provide a better shopping experience.
Cookies may also be used for analytics, security and, where applicable, marketing purposes.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
## 7. Data Security
We take reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.
## 8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud and complying with applicable legal obligations.
When information is no longer required, it may be deleted or securely disposed of, subject to applicable legal and operational requirements.
## 9. Your Choices and Rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to request access to, correction of or deletion of certain personal information.
You may also choose to unsubscribe from promotional communications by following the instructions provided in those communications or by contacting us.
To make a privacy-related request, please contact us using the details provided below.
## 10. Children's Privacy
Our website is not intended to knowingly collect personal information directly from children.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
## 11. Third-Party Websites and Services
Our website may contain links to third-party websites, services or marketplaces, including **Amazon**.
If you visit or use a third-party website, its own privacy policy and terms will apply. Voma Care is not responsible for the privacy practices or content of third-party websites.
## 12. Marketing Communications
If you provide your contact information and consent to receive promotional communications, we may send information about Voma Care products, offers or updates.
You can opt out of marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Transactional messages relating to your orders, payments, shipping or customer service may still be sent when necessary to complete or manage your transaction.
## 13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements or privacy practices.
Any updated version will be published on this page along with the revised **Last Updated** date.
## 14. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
**Voma Care**
**Email:** [ds20010113@gmail.com](mailto:ds20010113@gmail.com)
**Phone:** +91-7597945110
We will make reasonable efforts to respond to privacy-related requests and concerns within an appropriate timeframe.
## 15. Acceptance
By using the Voma Care website or placing an order through our website, you acknowledge that you have read and understood this Privacy Policy.