Welcome to **Voma Care**. By accessing or using our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
## 1. About Voma Care
Voma Care offers cosmetic, skincare, haircare and personal care products through its online store and other authorised marketplaces.
Our products are also available on **Amazon**, subject to product availability and applicable marketplace policies.
## 2. Product Information
We make reasonable efforts to ensure that product descriptions, images, ingredients, sizes, prices and other information displayed on our website are accurate.
However, slight variations in colour, packaging or appearance may occur due to photography, screen settings, manufacturing or packaging updates.
Customers are advised to read the product description, ingredients, usage instructions and other product information carefully before purchasing.
## 3. Orders
Once an order is placed, customers will receive an order confirmation through the contact details provided during checkout.
Voma Care reserves the right to cancel or refuse an order in cases including incorrect pricing, product unavailability, suspected fraudulent activity, incomplete information or other operational reasons.
If an order is cancelled by Voma Care after payment has been received, the eligible amount will be refunded through the applicable payment method.
## 4. Non-Returnable Products
Due to the nature of cosmetic, skincare and personal care products and for hygiene and safety reasons, **Voma Care products are generally non-returnable and non-exchangeable once delivered to the customer.**
Returns or exchanges will not normally be accepted for reasons such as:
* Change of mind
* Product no longer required
* Ordered the wrong product
* Personal preference
* Change in fragrance, colour or texture preference
* Product not meeting personal expectations
* Opened or used products
## 5. Damaged, Wrong or Defective Products
If you receive a product that is **damaged during delivery, incorrect, defective, leaking or materially different from the product ordered**, please contact us as soon as possible after delivery.
Please provide:
* Order number
* Clear photographs of the product and packaging
* Photographs/video showing the damage, if applicable
* A brief description of the issue
After reviewing the case, Voma Care may provide an appropriate resolution, which may include replacement, refund or another suitable solution, subject to verification and applicable laws.
Customers should retain the original product, packaging and shipping materials until the complaint has been reviewed.
## 6. Return Eligibility
Any return accepted by Voma Care must meet the applicable return conditions communicated by our customer support team.
Products that have been opened, used, altered, damaged after delivery or are missing their original packaging may not be eligible for return or replacement, except where required by applicable law.
Nothing in this policy is intended to limit any rights available to consumers under applicable law. The Consumer Protection (E-Commerce) Rules, 2020 apply to e-commerce transactions in India.
## 7. Refunds
Where a refund is approved, the refund amount and method will depend on the circumstances of the order and the payment method used.
Shipping charges, if any, may not be refundable unless required by applicable law or specifically approved by Voma Care.
Refund processing times may vary depending on the payment gateway, bank or financial institution.
## 8. Shipping
Customers are responsible for providing a complete and accurate shipping address and contact information.
Delivery timelines may vary depending on the destination, courier service, weather, public holidays, operational delays and other circumstances beyond our reasonable control.
## 9. Pricing and Payments
All prices displayed on our website are subject to change without prior notice.
We reserve the right to correct pricing, product information or other listing errors. If an order has been placed at an incorrect price due to an obvious technical or listing error, Voma Care may contact the customer regarding the order.
## 10. Website Usage
Customers agree not to misuse the Voma Care website, attempt unauthorised access, interfere with website operations, submit fraudulent orders or use the website for unlawful purposes.
All website content, including text, images, logos, graphics and product information, belongs to Voma Care or its respective licensors and may not be copied or reproduced without permission.
## 11. Product Usage
Customers should use products according to the instructions provided on the product packaging or website.
Customers are advised to review the ingredient list and product information before use and discontinue use if irritation or an adverse reaction occurs.
Voma Care does not guarantee that every product will be suitable for every individual's skin, hair or personal preferences.
## 12. Third-Party Marketplaces
Voma Care products may also be sold through authorised third-party marketplaces, including **Amazon**.
Orders placed through a third-party marketplace may be subject to that marketplace's own terms, policies, payment procedures, shipping procedures and customer-service processes.
## 13. Changes to These Terms
Voma Care reserves the right to update or modify these Terms & Conditions from time to time. Any updated version will be published on this website and will become effective when posted.
## 14. Contact Us
For questions regarding orders, products, returns, refunds or these Terms & Conditions, please contact us:
**Brand:** Voma Care
**Email:** [ds20010113@gmail.com](mailto:ds20010113@gmail.com)
**Phone:** +91-7597945110
By placing an order through the Voma Care website, you acknowledge that you have read and understood these Terms & Conditions.