At **Voma Care**, we care about the quality and safety of our cosmetic, skincare, haircare and personal care products. Due to hygiene and product-safety considerations, our products are generally **non-returnable and non-exchangeable** after delivery.
## 1. Non-Returnable Products
All Voma Care cosmetic, skincare, haircare and personal care products are generally non-returnable and non-exchangeable in the following situations:
* Change of mind or personal preference
* Product is no longer required
* Incorrect product ordered by the customer
* Product has been opened or used
* Preference regarding fragrance, colour, texture or consistency
* Customer does not like the product after purchase
* Any other reason that does not involve a damaged, defective or incorrect product
For hygiene and safety reasons, opened or used cosmetic products cannot normally be accepted for return.
## 2. Damaged or Incorrect Products
If you receive a product that is:
* Damaged during transit
* Leaking or physically damaged
* Defective
* Different from the product you ordered
* Missing from your order
please contact **Voma Care** as soon as possible after delivery.
To help us investigate the issue, please provide:
* Your order number
* Clear photographs of the product
* Photographs of the outer packaging
* Photographs showing the damage, if applicable
* A short description of the issue
* An unboxing video, where available
We may request additional information or photographs if required.
## 3. Reporting a Damaged or Incorrect Order
Customers should contact us promptly after receiving the order.
Email: **[ds20010113@gmail.com](mailto:ds20010113@gmail.com)**
Phone: **+91-7597945110**
Please mention **“Return/Refund Request – [Order Number]”** in the email subject line.
After reviewing the submitted information, Voma Care will determine whether the issue qualifies for a replacement, refund or another appropriate resolution.
## 4. Refund Eligibility
A refund may be considered when:
* The wrong product was delivered
* The product arrived damaged
* The product is defective
* The product is missing from the order
* Voma Care is unable to provide a suitable replacement
Refunds are subject to verification of the reported issue and applicable laws.
## 5. Refund Process
Once a refund is approved, we will initiate the refund through the applicable payment method or payment gateway, where possible.
The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway or other financial institution.
## 6. Replacement
Where appropriate and subject to product availability, Voma Care may offer a replacement instead of a refund.
If the same product is unavailable, Voma Care may provide another appropriate resolution, including a refund, subject to the circumstances of the case.
## 7. Products Not Eligible for Return
Products may not be eligible for return or replacement if:
* The product has been opened or used, except where the issue is a verified defect or damage
* The product was damaged after delivery due to improper handling or storage
* The product is returned without prior approval from Voma Care
* The product or packaging has been intentionally altered or damaged
* The issue is based solely on personal preference
* The customer ordered the wrong product
Nothing in this policy is intended to exclude or restrict any rights or remedies available to consumers under applicable law.
## 8. Cancellation Policy
Orders may be cancelled before dispatch, subject to order status and processing requirements.
Once an order has been dispatched, cancellation may not be possible.
If an eligible cancellation is approved after payment, the applicable refund will be processed through the original payment method or another appropriate method.
## 9. Marketplace Orders
Voma Care products may also be available through **Amazon** and other authorised marketplaces.
If your purchase was made through a third-party marketplace, the return, refund, replacement and cancellation process may be governed by that marketplace's applicable policies. Customers should follow the return/refund procedure provided by the marketplace for such orders.
## 10. Contact Us
For any return or refund-related questions, please contact:
**Voma Care**
**Email:** [ds20010113@gmail.com](mailto:ds20010113@gmail.com)
**Phone:** +91-7597945110
We will review eligible complaints and try to provide an appropriate resolution as quickly as reasonably possible.
## 11. Policy Updates
Voma Care reserves the right to update this Return & Refund Policy from time to time. Any changes will be published on this page with the updated date.
By placing an order through the Voma Care website, you acknowledge that you have read and understood this Return & Refund Policy.