At **Voma Care**, we aim to process and deliver your orders safely and efficiently. This Shipping Policy explains how orders placed through the Voma Care website are processed and delivered.
## 1. Order Processing
Orders are generally processed after successful order confirmation.
Orders are usually dispatched within **1–3 business days**, subject to product availability, order verification and operational conditions.
Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been dispatched, you may receive shipping and tracking information through the contact details provided during checkout.
## 2. Delivery Time
After dispatch, delivery generally takes approximately **3–7 business days**, depending on the delivery location, courier service and other operational factors.
Delivery timelines are estimates and may vary due to:
* Courier delays
* Weather conditions
* Public holidays
* High order volumes
* Remote or difficult-to-service locations
* Transportation disruptions
* Incorrect or incomplete address details
* Other circumstances beyond our reasonable control
We request customers to allow reasonable additional time in case of unexpected delivery delays.
## 3. Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before the order is placed.
Shipping charges may vary depending on the order value, delivery location, shipping method and other applicable factors.
Any applicable free-shipping offer will be displayed on the website and may be subject to specific terms and conditions.
## 4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
* Full name
* House/Flat number
* Street/locality
* City
* State
* PIN code
* Correct phone number
Voma Care will not be responsible for delivery delays or failed delivery caused by incorrect, incomplete or inaccurate information provided by the customer.
If an order is returned to us because of an incorrect address, repeated delivery attempts or the recipient being unavailable, additional shipping charges may apply if re-shipping is requested.
## 5. Order Tracking
Once your order has been shipped, tracking information may be shared through the email address or phone number provided during checkout.
Customers can use the tracking information to check the status of their shipment with the applicable courier service.
## 6. Delayed Delivery
While we make reasonable efforts to deliver orders within the estimated delivery period, delivery dates cannot always be guaranteed.
If your order is delayed beyond the expected delivery period, please contact us with your order number so that we can check the shipment status.
Email: **[ds20010113@gmail.com](mailto:ds20010113@gmail.com)**
Phone: **+91-7597945110**
## 7. Damaged Package
If your package appears visibly damaged, opened or tampered with at the time of delivery, please take photographs of the package before opening it.
Where possible, record an unboxing video and retain the original packaging.
If the product inside is damaged, leaking or defective, contact Voma Care as soon as possible with your order details and supporting photographs/videos.
Please refer to our **Return & Refund Policy** for information regarding eligible damaged or defective products.
## 8. Incorrect or Missing Products
If you receive a product different from what you ordered or an item is missing from your shipment, please contact us promptly.
Provide your order number and clear photographs of the received products and packaging so that we can investigate the issue and provide an appropriate resolution where applicable.
## 9. Cash on Delivery (COD)
Where Cash on Delivery is available, customers may be required to provide a valid phone number and other information necessary to process the order.
COD availability may vary depending on the delivery location and courier service.
Customers are requested to accept COD orders only when they intend to receive the shipment.
## 10. Delivery Attempts
Courier partners may make multiple delivery attempts according to their applicable delivery procedures.
If the recipient is unavailable or cannot be contacted, the shipment may be returned to the sender.
Voma Care may not be responsible for delivery failure resulting from the recipient being unavailable, refusing the shipment or providing incorrect delivery information.
## 11. Shipping Restrictions
Certain locations may have limited or unavailable delivery services depending on courier coverage and operational conditions.
If delivery to a particular location is not possible, Voma Care may contact the customer regarding the order and provide an appropriate resolution.
## 12. Third-Party Marketplaces
Voma Care products may also be available through **Amazon** and other authorised marketplaces.
Orders placed through third-party marketplaces are subject to the shipping, delivery and tracking policies of the respective marketplace and courier service.
## 13. Contact Us
For shipping-related questions or assistance, please contact:
**Voma Care**
**Email:** [ds20010113@gmail.com](mailto:ds20010113@gmail.com)
**Phone:** +91-7597945110
Please include your **order number** when contacting us regarding an existing order.
## 14. Policy Updates
Voma Care reserves the right to update this Shipping Policy from time to time. Any changes will be published on this page with the updated date.
By placing an order through the Voma Care website, you acknowledge that you have read and understood this Shipping Policy.